Frequently Asked Questions

Yes we do!

The cost of shipping internationally is calculated automatically at checkout.

EU Shipping – Customs and Import Charges

PrelovedMedia is a UK-based business and all orders are dispatched from the United Kingdom.

Customers ordering from European Union countries should be aware that their order may be subject to import VAT, customs charges, handling fees, clearance fees and other import-related charges. These charges are the responsibility of the customer and are not included in our standard product prices or shipping charges.

To help you understand the full cost before purchasing, you have two options:

1. Contact us before purchasing for a full quote.
We can provide a quote including shipping and any import-related charges that can be paid in advance. This allows you to understand the total cost before deciding whether to purchase.

2. Purchase directly through our website.
If you purchase without requesting a full quote, you accept full responsibility for all import VAT, customs charges, handling fees, clearance fees and any other charges associated with receiving your order. These charges may need to be paid to your local postal service, courier or customs authority before delivery or collection.

By completing your purchase without requesting a full quote, you acknowledge and accept responsibility for all additional import, customs, tax, handling and clearance charges associated with your order.

Placing an order is a easy as 123

1. Select the item you wish to purchase.

2. Add the item to your cart.

3. Enter your card details & place your order.

Order confirmation emails are sent immediately after purchase.

Sometimes emails are placed accidentally in your ‘junk mail’ box in error.

Please check your junk email & mark us as safe.

Your order should be delivered within 3-5 working days.

International deliveries vary according to destination.